Why is my SYNC system not working?

Your SYNC^®* system is designed to provide you with entertainment, information, and convenience. However, if you notice slower-than-normal operation or other issues, select a troubleshooting topic below.

Phone Connection Troubleshooting
Voice Commands Troubleshooting
SYNC 3 Blank Screen Troubleshooting

If you need additional assistance, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

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^*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.