Why is my SYNC system not working?
Your SYNC®* system is designed to provide you with entertainment, information, and convenience. However, if you notice slower-than-normal operation or other issues, select a troubleshooting topic below.
Phone Connection Troubleshooting
Voice Commands Troubleshooting
SYNC 3 Blank Screen Troubleshooting
If you need additional assistance, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.