Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Trailer Tow Wiring Kit

Trailer Tow Wiring Kit

SKU: FT1Z15A416A

$135.00

Pickup Required

Pickup: Free at Dealer

Add to Cart

Yakima Hitch-Mounted LongArm Bed Extender

Yakima Hitch-Mounted LongArm Bed Extender

SKU: VKB3Z99286A40D

$279.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

Add to Cart

Overland Roof Rail Mounted Camping Shower

Overland Roof Rail Mounted Camping Shower

SKU: VNB3Z99000C38B

$319.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

Add to Cart

Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

SKU: VKB3Z7855100AE

$279.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

Add to Cart

Explorer 2020-2025 Black Lettering Hood Badge

Explorer 2020-2025 Black Lettering Hood Badge

SKU: LB5Z16606A

$110.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

Add to Cart

Locking Hitch Pin for 2" Receivers

Locking Hitch Pin for 2" Receivers

SKU: VML3Z19A326A

$25.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

Add to Cart

Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

SKU: VLB5Z16A550A

$279.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

Add to Cart

Yakima Hitch Mounted Tilting Bike Carrier

Yakima Hitch Mounted Tilting Bike Carrier

SKU: VR2DZ7855100A

$939.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

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Thule OverCast Awning

Thule OverCast Awning

SKU: VKB3Z99000C38FB

$639.00

Shipping: Ships by Apr 18

Pickup: Free at Dealer

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...

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