Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Gunmetal Stainless Steel Platinum Lettering Tailgate Badge

                  Gunmetal Stainless Steel Platinum Lettering Tailgate Badge

                  SKU: VHC3Z9942528A

                  $129.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Yakima Rack Mounted Lockable Cargo Box

                  Yakima Rack Mounted Lockable Cargo Box

                  SKU: VKB3Z7855100FB

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Super Duty 2017-2025 TPMS Trailer Sensor Kit w/ Pro Trailer Backup Assist

                  Super Duty 2017-2025 TPMS Trailer Sensor Kit w/ Pro Trailer Backup Assist

                  SKU: LC3Z1A189BH

                  $630.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Super Duty 2023-2025 Carbon Fiber Look Tailgate Lettering

                  Super Duty 2023-2025 Carbon Fiber Look Tailgate Lettering

                  SKU: VPC3Z9942528HA

                  $99.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

                  Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

                  SKU: VPC3Z9942528EA

                  $99.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Super Duty 2017-2019 Trailer Brake Control

                  Super Duty 2017-2019 Trailer Brake Control

                  SKU: HC3Z19H332AA

                  $285.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Super Duty 2017-2019 Chrome Lettering Tailgate Badge

                  Super Duty 2017-2019 Chrome Lettering Tailgate Badge

                  SKU: VHC3Z9942528G

                  $109.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Thule Pickup Tailgate Bike Carrier for 8 Bikes

                  Thule Pickup Tailgate Bike Carrier for 8 Bikes

                  SKU: VFL3Z9955100A

                  $239.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
                  Super Duty 2017-2022 AMP Rear Retractable Bumper Bed Step Kit

                  Super Duty 2017-2022 AMP Rear Retractable Bumper Bed Step Kit

                  SKU: VKC3Z17A958A

                  $399.00

                  Shipping: Ships by Jan. 4
                  Pickup: Free at Dealer
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