Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Black Flat Splash Guards Front Pair

Black Flat Splash Guards Front Pair

SKU: F6AZ16A550AA

$35.00

Shipping: Ships by Jan. 14

Pickup: Free at Dealer

Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

SKU: VKB3Z7855100AD

$709.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

SKU: VFL3Z9920554F

$129.00

Shipping: Ships by Jan. 14

Pickup: Free at Dealer

Maverick 2022-2024, Front Lower Spoiler by Air Design

Maverick 2022-2024, Front Lower Spoiler by Air Design

SKU: VNZ6Z17626D

$439.00

Shipping: Ships by Jan. 14

Pickup: Free at Dealer

F-150 2015-2023 Cross Bars

F-150 2015-2023 Cross Bars

SKU: LL3Z9948016A

$235.00

Shipping: Ships by Jan. 14

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Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

Super Duty 2020-2022 Carbon Fiber Look Tailgate Lettering

SKU: VPC3Z9942528EA

$99.00

Shipping: Ships by Jan. 14

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Yakima Small Roof Mounted Cargo Platform

Yakima Small Roof Mounted Cargo Platform

SKU: VM2DZ7855100C

$1,117.00

Shipping: Ships by Jan. 14

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Mustang GT500 2020-2021 Indoor Black Full Car Cover for Small Wing Models

Mustang GT500 2020-2021 Indoor Black Full Car Cover for Small Wing Models

SKU: VLR3Z19A412E

$299.00

Shipping: Ships by Jan. 14

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Bronco 2021-2024 5-Door Side - Air Design® LH/RH Door, Fender, Rocker Body Appearance Kit

Bronco 2021-2024 5-Door Side - Air Design® LH/RH Door, Fender, Rocker Body Appearance Kit

SKU: VM2DZ7020000A

$589.00

Shipping: Ships by Jan. 14

Pickup: Free at Dealer

...

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