Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Explorer 2020-2025 Splash Guards Front Pair

Explorer 2020-2025 Splash Guards Front Pair

SKU: LB5Z16A550AA

$60.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

MOLLE Bags

MOLLE Bags

SKU: VM1PZ10C744A

$59.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Super Duty 2017-2022 Lund Aeroskin Smoke Hood Deflector

Super Duty 2017-2022 Lund Aeroskin Smoke Hood Deflector

SKU: VHC3Z16C900C

$99.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Maverick 2022-2025 Advantage Hard Folding Cover Bed Cover

Maverick 2022-2025 Advantage Hard Folding Cover Bed Cover

SKU: VNZ6Z99501A42F

$1,299.00

Pickup Required

Pickup: Free at Dealer

NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

SKU: VJL3Z10C744BS

$39.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Bronco Sport 2021-2025 TufSkinz Matte Black Grille Lettering

Bronco Sport 2021-2025 TufSkinz Matte Black Grille Lettering

SKU: VN1PZ9942528AE

$49.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Bronco 4Dr 2021-2024 Putco Black Platinum Door Sill Plates

Bronco 4Dr 2021-2024 Putco Black Platinum Door Sill Plates

SKU: VM2DZ99132A08D

$159.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Transit 2019-2024 Front 2pc All Weather Floor Liner Tray for Carpet Floor

Transit 2019-2024 Front 2pc All Weather Floor Liner Tray for Carpet Floor

SKU: JK4Z1613086AA

$140.00

Shipping: Ships by Jan. 4

Pickup: Free at Dealer

Bronco 2DR 2021-2024 Floor Liner for Vinyl Flooring

Bronco 2DR 2021-2024 Floor Liner for Vinyl Flooring

SKU: M2DZ5413300BA

$205.00

Shipping: Ships by Jan. 4

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...

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