Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Bronco 2Dr 2021-2024 Black Platinum Door Sill Plates

Bronco 2Dr 2021-2024 Black Platinum Door Sill Plates

SKU: VM2DZ99132A08B

$109.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2021-2024 Console Vault Center Console In-Vehicle Safe

Bronco 2021-2024 Console Vault Center Console In-Vehicle Safe

SKU: VM2DZ9906202A

$339.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 4Dr 2021-2024 Topliner Roof Kit

Bronco 4Dr 2021-2024 Topliner Roof Kit

SKU: VM2DZ58521A03U

$539.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2Dr 2021-2024 Floor Mount Cargo Net

Bronco 2Dr 2021-2024 Floor Mount Cargo Net

SKU: VM2DZ5446046A

$19.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Ash Cup Coin Holder with Lighter Element

Ash Cup Coin Holder with Lighter Element

SKU: ML3Z2504810AA

$75.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2021-2024 Tufskinz Bronco Logo Door Sill Protector Kit for 5- Door

SKU: VM2DZ99132A08F

$59.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 4Dr 2021-2024 Stainless Steel Door Sill Plates

Bronco 4Dr 2021-2024 Stainless Steel Door Sill Plates

SKU: VM2DZ99132A08C

$129.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Bronco 2021-2024 Badlands Edition Tufskinz Door Sill Protector Kit with Badlands Logo for 5-Door

SKU: VM2DZ99132A08K

$59.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Ford Logo Large Soft Sided Folding Cargo Organizer

SKU: HE5Z78115A00A

$105.00

...

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