Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  E-Series Van 2010-2015 Front Seat Covers in Charcoal

                  E-Series Van 2010-2015 Front Seat Covers in Charcoal

                  SKU: VBC2Z16600D20B

                  $149.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  E-Series 2010-2015 Covercraft Carhartt Front Seat Covers in Gravel

                  E-Series 2010-2015 Covercraft Carhartt Front Seat Covers in Gravel

                  SKU: VCC2Z16600D20A

                  $279.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  E-Series Van 2010-2015 Front Seat Covers in Taupe

                  E-Series Van 2010-2015 Front Seat Covers in Taupe

                  SKU: VBC2Z16600D20A

                  $149.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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