Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FPP BRONCO PREM 60OZ FLOOR MAT SET - BLK

                  FPP BRONCO PREM 60OZ FLOOR MAT SET - BLK

                  SKU: M13086B60

                  $195.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Tube Door LH Door Latch

                  Bronco Tube Door LH Door Latch

                  SKU: M19008BTDL

                  $55.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  ARB 47 QT FRIDGE/FREEZER

                  ARB 47 QT FRIDGE/FREEZER

                  SKU: M1830FRIDGE47

                  $1,050.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Deluxe Raised Lid Cargo Area Enclosure

                  Bronco 4Dr 2021-2025 Deluxe Raised Lid Cargo Area Enclosure

                  SKU: VM2DZ78115A00D

                  $729.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Ford Performance 5.0 Battery Charger and Maintainer Bumper Cover

                  Ford Performance 5.0 Battery Charger and Maintainer Bumper Cover

                  SKU: M10300COVER

                  $10.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz SUV Tent

                  Napier Sportz SUV Tent

                  SKU: VAT4Z99000C38A

                  $429.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2Dr 2021-2025 TrekTop Soft Twill Retractable Top

                  Bronco 2Dr 2021-2025 TrekTop Soft Twill Retractable Top

                  SKU: VM2DZ54501C24F

                  $2,769.00

                  Pickup Required
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                  Bronco 2021-2025 Ford TG Stamping, Opaque White Ink Spare 32 inch Tire Cover

                  Bronco 2021-2025 Ford TG Stamping, Opaque White Ink Spare 32 inch Tire Cover

                  SKU: M2DZ9945026E

                  $105.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  Yakima® Rack Mounted Kayak Carrier w/o Lock

                  SKU: VKB3Z7855100EB

                  $209.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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