Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance 5.0 Smart Battery Charger & Maintainer

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                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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                  Powered by Ford Classic Fender Badge

                  Powered by Ford Classic Fender Badge

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                  Pickup: Free at Dealer
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                  WARN Epic D-Ring Shackle

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                  $65.00

                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

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                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  SKU: CM16098M50CJ

                  $40.00

                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

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                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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                  Shipping: Ships by March 17
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                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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                  Shipping: Ships by March 17
                  Pickup: Free at Dealer
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