Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Performance 10x10" EZ-Up Tent

Ford Performance 10x10" EZ-Up Tent

SKU: M1827T10A

$935.00

Pickup Required

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Escape 2020-2024 Gatorback Blue & Silver Ford Logo Splash Guards Front Pair

SKU: VLJ6Z16A550A

$249.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Escape 2020-2024 Yakima Clamp-On Cross Bars for Naked Roof

Escape 2020-2024 Yakima Clamp-On Cross Bars for Naked Roof

SKU: VLJ6Z7855100A

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Escape 2020-2024 Thule HD Cross Bar System With Flush Rails

SKU: VLV4Z7855100A

$769.00

Shipping: Ships by Jan. 10

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Escape 2007 Trailer Hitch Assembly 1 1/4" Receiver

Escape 2007 Trailer Hitch Assembly 1 1/4" Receiver

SKU: 5L8Z19D520AA

$315.00

Shipping: Ships by Jan. 10

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...

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