Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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BRONCO REAR EMBLEM - MATTE BLACK

BRONCO REAR EMBLEM - MATTE BLACK

SKU: M1447BRMB

$80.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Yakima Roof Mounted Ski/Snowboard Rack

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SKU: VKB3Z7855100E

$389.00

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FORD INTERIOR CLEANING KIT

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Ford Performance 5.0 Smart Battery Charger & Maintainer

Ford Performance 5.0 Smart Battery Charger & Maintainer

SKU: M10300FP

$120.00

Shipping: Ships by Dec. 29

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Expedition 2018-2024 UVS 100 Custom Sunscreen

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$109.00

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Ford Performance by ARB Digital Tire Inflator

Ford Performance by ARB Digital Tire Inflator

SKU: M1830AIR

$80.00

Shipping: Ships by Dec. 29

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Shipping: Ships by Dec. 29

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