Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Trailer Hitch Ball Mount 2" Ball 1" Shank

Trailer Hitch Ball Mount 2" Ball 1" Shank

SKU: BL3Z19F503B

$35.00

Thule Flat Top Rack-Mounted Ski/Snowboard Carrier - Carries 6 Pairs of Skis or 4 Snowboards

Thule Flat Top Rack-Mounted Ski/Snowboard Carrier - Carries 6 Pairs of Skis or 4 Snowboards

SKU: VM1PZ7855100G

$379.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

FORD EXTERIOR CLEANING KIT

FORD EXTERIOR CLEANING KIT

SKU: MFPPCLEAN2

$120.00

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Ford Performance License Plate Frame-Black Stainless Steel

Ford Performance License Plate Frame-Black Stainless Steel

SKU: M1828SS304BK

$40.00

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Ford Performance by WARN® Off-Road Recovery Kit

Ford Performance by WARN® Off-Road Recovery Kit

SKU: M1830FPORR

$130.00

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Ford Performance by ARB Tire Pressure Gauge

Ford Performance by ARB Tire Pressure Gauge

SKU: M1830TP

$45.00

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Napier Sportz SUV Tent

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$429.00

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Locking Fuel Plug

Locking Fuel Plug

SKU: 8U5Z9C268B

$30.00

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Ford Logo Large Soft Sided Folding Cargo Organizer

SKU: HE5Z78115A00A

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