Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

Yakima® FrontLoader Rooftop Rack Mounted Bike Carrier w/o Lock

SKU: VKB3Z7855100AE

$279.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

SKU: HE5Z19H484A

$35.00

Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

SKU: VLB5Z16A550A

$279.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Ford Performance 10x20" EZ-Up Tent

Ford Performance 10x20" EZ-Up Tent

SKU: M1827T20A

$1,300.00

Pickup Required

Pickup: Free at Dealer

Trailer Hitch Ball Mount 2" Drop

Trailer Hitch Ball Mount 2" Drop

SKU: BL3Z19A282B

$35.00

Thule Rack Mounted Cargo Basket with Net

Thule Rack Mounted Cargo Basket with Net

SKU: VJT4Z7855100C

$599.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Yakima Rack Mounted Canoe Carrier

Yakima Rack Mounted Canoe Carrier

SKU: VKB3Z7855100D

$199.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Ford Performance 10x10" EZ-Up Tent

Ford Performance 10x10" EZ-Up Tent

SKU: M1827T10A

$935.00

Pickup Required

Pickup: Free at Dealer

Yakima Bike Carrier Hitch Swing Adaptor

Yakima Bike Carrier Hitch Swing Adaptor

SKU: VKB3Z7855100N

$439.00

Pickup Required

Pickup: Free at Dealer

...

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