Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

SKU: VKB3Z7855100P

$499.00

Shipping: Ships by Jan. 1

Pickup: Free at Dealer

Ford Performance Parking Only Sign

Ford Performance Parking Only Sign

SKU: M1827PARK

$35.00

Shipping: Ships by Jan. 1

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Remote Start System Long Range One Way Key Fob

Remote Start System Long Range One Way Key Fob

SKU: DS7Z15K601F

$60.00

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Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

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$30.00

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Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

SKU: M1820FPORRHD

$350.00

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Mustang 1964-2021 Ford Performance Banner

Mustang 1964-2021 Ford Performance Banner

SKU: M1827FP

$30.00

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Explorer 2020-2025 Thule HD Crossbar System

Explorer 2020-2025 Thule HD Crossbar System

SKU: VPL5Z7855100A

$589.00

Shipping: Ships by Jan. 1

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Thule Hitch Mounted Bicycle Carrier for 4 Bikes

Thule Hitch Mounted Bicycle Carrier for 4 Bikes

SKU: VM1PZ7855100BA

$459.00

Shipping: Ships by Jan. 1

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Thule Hitch Mounted Bicycle Carrier for 2 Bikes

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Shipping: Ships by Jan. 1

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