Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Black Flat Splash Guards Front or Rear Pair

Black Flat Splash Guards Front or Rear Pair

SKU: E6TZ16A550AA

$35.00

RIGID® Off-Road Under Body/Rock White Light Kit

RIGID® Off-Road Under Body/Rock White Light Kit

SKU: M15200RUN

$415.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

SKU: VDT4Z7855100F

$399.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Explorer 2018-2019 Trailer Hitch

Explorer 2018-2019 Trailer Hitch

SKU: JB5Z19D520AA

$370.00

Pickup Required

Pickup: Free at Dealer

Interior Light Kit

Interior Light Kit

SKU: CL8Z13E700AA

$315.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Mustang 1964-1995 HI-Performance Engine Gasket Set

Mustang 1964-1995 HI-Performance Engine Gasket Set

SKU: M6003A50

$160.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Overland Stand Alone Changing Room/Shower

Overland Stand Alone Changing Room/Shower

SKU: VNB3Z99000C38C

$319.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Chrome Plated Wheel Locks for Exposed Lugs

Chrome Plated Wheel Locks for Exposed Lugs

SKU: E9TZ1A043A

$70.00

Shipping: Ships by Jan. 9

Pickup: Free at Dealer

Yakima Rack Mounted Lockable Cargo Box

Yakima Rack Mounted Lockable Cargo Box

SKU: VKB3Z7855100FB

$769.00

Pickup Required

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...

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