Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Performance EZ-Up Tent Side Walls 10'

Ford Performance EZ-Up Tent Side Walls 10'

SKU: M1827W10A

$245.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

F-150 SuperCrew® 2009-2014 Black 5" Step Bars

F-150 SuperCrew® 2009-2014 Black 5" Step Bars

SKU: 9L3Z16450GA

$560.00

Pickup Required

Pickup: Free at Dealer

EcoBoost Black and Silver Emblems/Badges

EcoBoost Black and Silver Emblems/Badges

SKU: M1447EBBLK

$45.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

F-150 2009-2010 Trailer Hitch Wiring Harness w/ Reverse Park Aid

F-150 2009-2010 Trailer Hitch Wiring Harness w/ Reverse Park Aid

SKU: 9L3Z15A416B

$100.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

ECCO Back Up Reverse Alarm

ECCO Back Up Reverse Alarm

SKU: VAC3Z14N137A

$105.00

Shipping: More inventory coming soon

Pickup: Free at Dealer

Powered by Ford Classic Fender Badge

Powered by Ford Classic Fender Badge

SKU: M16098PBF

$155.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

F-150 2004-2014 Rear Lowering Kit

F-150 2004-2014 Rear Lowering Kit

SKU: M3000G

$160.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

F-150 2009-2014 Styleside Molded Rear Splash Guards w/ Lip Molding

F-150 2009-2014 Styleside Molded Rear Splash Guards w/ Lip Molding

SKU: 5L3Z16A550AAA

$60.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

F-150 SuperCrew® 2009-2014 Chromed Aluminum 5" Step Bars

F-150 SuperCrew® 2009-2014 Chromed Aluminum 5" Step Bars

SKU: 9L3Z16450EB

$690.00

Pickup Required

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...

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