Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Black Splash Guards with Stainless Steel Insert - SRW

                  Black Splash Guards with Stainless Steel Insert - SRW

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                  $170.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Sportz Truck Camping Tent for Styleside 8.0' Bed

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                  SKU: VAL3Z99000C38A

                  $319.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  F-150 2015-2025 BedRug Impact Bed Mat for 6.5' Bed

                  SKU: VHL3Z99112A15B

                  $279.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  $230.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  F-150 2018-2020 Extended Fender Flares

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                  SKU: VJL3Z16268F

                  $489.00

                  Pickup Required
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                  $349.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

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                  $169.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  $300.00

                  Shipping: Ships by Apr 23
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                  Shipping: Ships by Apr 23
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