Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

Reg Cab Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

SKU: VFL3Z9920554B

$169.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Interior Light Kit

Interior Light Kit

SKU: CL8Z13E700AA

$315.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

F-150 2015-2025 TruXedo Soft Roll Up Tonneau Cover for 8.0' Bed

F-150 2015-2025 TruXedo Soft Roll Up Tonneau Cover for 8.0' Bed

SKU: VFL3Z99501A42HB

$389.00

Pickup Required

Pickup: Free at Dealer

Yakima Rack Mounted Medium Cargo Basket

Yakima Rack Mounted Medium Cargo Basket

SKU: VKB3Z7855100T

$649.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

F-150 2015-2025 Bed Rail Installation Kit for 5.5' Bed

F-150 2015-2025 Bed Rail Installation Kit for 5.5' Bed

SKU: VFL3Z99000A25A

$39.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

F-150 2015-2023 20"X8.5" DARK ALLOY WHEEL KIT

F-150 2015-2023 20"X8.5" DARK ALLOY WHEEL KIT

SKU: M1007KS2085F15

$1,210.00

Pickup Required

Pickup: Free at Dealer

F-150 2015-2020 Rear Lowering Kit

F-150 2015-2020 Rear Lowering Kit

SKU: M3000HA

$155.00

Shipping: Ships by Jan. 10

Pickup: Free at Dealer

Chrome Dual Sail Mirror Caps w/ Trailer Tow Mirrors

Chrome Dual Sail Mirror Caps w/ Trailer Tow Mirrors

SKU: VFL3Z17D742F

$199.00

Shipping: Ships by Jan. 10

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F-150 2015-2020 Wheel-Well Liners

F-150 2015-2020 Wheel-Well Liners

SKU: FL3Z9927886D

$220.00

Pickup Required

Pickup: Free at Dealer

...

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