Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 SuperCab 2021-2025 Black 3pc All Weather Floor Liner Tray for Carpet Floor

F-150 SuperCab 2021-2025 Black 3pc All Weather Floor Liner Tray for Carpet Floor

SKU: ML3Z1813300AA

$205.00

Shipping: Ships by Dec. 30

Pickup: Free at Dealer

Standard Interface Plate Kit

Standard Interface Plate Kit

SKU: HC3Z9928408AA

$70.00

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Pickup: Free at Dealer

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F-150 2021+ Rocker Panel Aero Shield Delete Kit

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Remote Start System Ultra-Long-Range Extender Antenna Kit

Remote Start System Ultra-Long-Range Extender Antenna Kit

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NOCO Protective Carry Case for GB-50 Battery Jump Start Pack

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SKU: VJL3Z10C744DS

$39.00

Shipping: Ships by Dec. 30

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SKU: VJL3Z10C744BS

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Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

Trailer Hitch Ball Mount 2 1/4" Rise x 4" Drop x 1" Hole

SKU: BL3Z19A282A

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