Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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FORD PERFORMANCE DECAL SET

FORD PERFORMANCE DECAL SET

SKU: M1820FPBED

$55.00

Shipping: Ships by Jan. 13

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F-150 2015-2025 XLP Soft Roll-Up Tonneau Cover for 6.5 Bed

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$579.00

Shipping: Ships by Jan. 13

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RIGID® Off-Road Under Body Amber Lighting Kit

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F-150 SuperCab 2021-2025 Tubular Base Painted Accent Color Step Bars

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F-150 Functional Bead Lock Ring Kit with Fasteners

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