Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Lightning 2022-2025 Frunk Cargo Area Protector

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                  SKU: VNL3Z9913042A

                  $109.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Trailer Tow Mirrors - Black - Fits Vehicles With Factory Power Mirrors, Manual Telescope, Manual Fold, BLIS, No 360 Camera

                  F-150 2021-2025 Trailer Tow Mirrors - Black - Fits Vehicles With Factory Power Mirrors, Manual Telescope, Manual Fold, BLIS, No 360 Camera

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                  $880.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Trailer Hitch Ball Mount 2" Drop

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                  SKU: BL3Z19A282B

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                  Ash Cup Coin Holder Kit w/o Lighter Element

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                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Ford Performance License Plate Frame-Black Stainless Steel

                  Ford Performance License Plate Frame-Black Stainless Steel

                  SKU: M1828SS304BK

                  $40.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 BLUE ULTRAHOOK

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                  $295.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  SKU: VLL3Z99286A40A

                  $389.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Ford Performance License Plate Frame-Brushed Stainless Steel

                  Ford Performance License Plate Frame-Brushed Stainless Steel

                  SKU: M1828SS304C

                  $40.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  ARB Jack

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                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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