Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Powered by Ford Classic Fender Badge

                  Powered by Ford Classic Fender Badge

                  SKU: M16098PBF

                  $155.00

                  Shipping: Ships by Dec. 30
                  Pickup: Free at Dealer
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Ford Performance 10x20" EZ-Up Tent

                  Ford Performance 10x20" EZ-Up Tent

                  SKU: M1827T20A

                  $1,300.00

                  Pickup Required
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                  Ford Performance Stainless Steel Marque Plate

                  Ford Performance Stainless Steel Marque Plate

                  SKU: M1828LS

                  $45.00

                  Shipping: Ships by Dec. 30
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                  Ford Performance 10x10" EZ-Up Tent

                  Ford Performance 10x10" EZ-Up Tent

                  SKU: M1827T10A

                  $935.00

                  Pickup Required
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                  Fiesta 2011-2019 Molded Splash Guards Rear Pair

                  Fiesta 2011-2019 Molded Splash Guards Rear Pair

                  SKU: 8A6Z16A550A

                  $60.00

                  Shipping: Ships by Dec. 30
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