Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Ford Performance Parking Only Sign

Ford Performance Parking Only Sign

SKU: M1827PARK

$35.00

Shipping: Ships by Dec. 30

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Ford Performance Track Mat

Ford Performance Track Mat

SKU: M1822A8

$55.00

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LED Anti-Theft Flasher Vehicle Security System

LED Anti-Theft Flasher Vehicle Security System

SKU: DM5Z19D596A

$15.00 + $70.00 Installation

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FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

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Fusion 2013-2020 Side Window Air Deflectors

Fusion 2013-2020 Side Window Air Deflectors

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Ford Performance Black Stainless Steel Marque Plate

Ford Performance Black Stainless Steel Marque Plate

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Powered By Ford Performance Black Badge

Powered By Ford Performance Black Badge

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Mustang 2018-2020 10pack Ford Performance Decal

Mustang 2018-2020 10pack Ford Performance Decal

SKU: M1820FP

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Fusion 2013-2020 UVS 100 Custom Sunscreen

Fusion 2013-2020 UVS 100 Custom Sunscreen

SKU: VJS7Z78519A02A

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