Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2017 Black 4pc All Weather Rubber Floor Mats

                  Fusion 2013-2017 Black 4pc All Weather Rubber Floor Mats

                  SKU: DS7Z5413300JA

                  $140.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Stainless Steel Marque Plate

                  Ford Performance Stainless Steel Marque Plate

                  SKU: M1828LS

                  $45.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mobile-Ease Advanced Hands Free System

                  Mobile-Ease Advanced Hands Free System

                  SKU: 7L2Z19G399A

                  $520.00+ $14.00 Installation

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Badge

                  Ford Performance Badge

                  SKU: M16098PBFP

                  $105.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043B

                  $65.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Ford Performance Fender Cover

                  Ford Performance Fender Cover

                  SKU: M1822A7

                  $30.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Black Flat Splash Guards Rear Pair

                  Black Flat Splash Guards Rear Pair

                  SKU: XF2Z16A550AC

                  $35.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Mustang 1964-2021 Ford Performance Banner

                  Mustang 1964-2021 Ford Performance Banner

                  SKU: M1827FP

                  $30.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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