Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by Jan. 9
                  Pickup: Free at Dealer
                  Mustang 2003-2004 8.8" Traction-Lok Limited Slip Differential

                  Mustang 2003-2004 8.8" Traction-Lok Limited Slip Differential

                  SKU: M4204F318C

                  $435.00

                  Shipping: Ships by Jan. 9
                  Pickup: Free at Dealer
                  Mustang 2005-2014 Rear Lower Control Arm Upgrade Kit

                  Mustang 2005-2014 Rear Lower Control Arm Upgrade Kit

                  SKU: M5538A

                  $175.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Mustang 1986-2020 8.8" 3.73 Ring Gear and Pinion

                  Mustang 1986-2020 8.8" 3.73 Ring Gear and Pinion

                  SKU: M420988373

                  $290.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  SKU: M5649R1

                  $240.00

                  Shipping: Ships by Jan. 9
                  Pickup: Free at Dealer
                  Mustang SVT 2005-2009 Rear Spoiler

                  Mustang SVT 2005-2009 Rear Spoiler

                  SKU: M16600SVTC

                  $300.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 2005-2010 Ford Racing Black Coated 3-Valve Cam Covers

                  Mustang 2005-2010 Ford Racing Black Coated 3-Valve Cam Covers

                  SKU: M6582FR3VBLK

                  $425.00

                  Shipping: Ships by Jan. 9
                  Pickup: Free at Dealer
                  Mustang 2005-2014 Six Piston 15" Brake Upgrade Kit

                  Mustang 2005-2014 Six Piston 15" Brake Upgrade Kit

                  SKU: M2300T

                  $3,175.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 1986-2014 8.8" 3.31 Ring Gear and Pinion

                  Mustang 1986-2014 8.8" 3.31 Ring Gear and Pinion

                  SKU: M420988331

                  $270.00

                  Shipping: Ships by Jan. 9
                  Pickup: Free at Dealer
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