Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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BRONCO REAR EMBLEM - MATTE BLACK

BRONCO REAR EMBLEM - MATTE BLACK

SKU: M1447BRMB

$80.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

5.0L Coyote High Strength VCT Solenoids

5.0L Coyote High Strength VCT Solenoids

SKU: M6297M50A

$105.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

FORD INTERIOR CLEANING KIT

FORD INTERIOR CLEANING KIT

SKU: MFPPCLEAN1

$40.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

ARB TRED PRO RECOVERY BOARDS

ARB TRED PRO RECOVERY BOARDS

SKU: M1830RB

$275.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Ford Performance 5.0 Smart Battery Charger & Maintainer

Ford Performance 5.0 Smart Battery Charger & Maintainer

SKU: M10300FP

$120.00

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Ford Performance by ARB Digital Tire Inflator

Ford Performance by ARB Digital Tire Inflator

SKU: M1830AIR

$80.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

FORD EXTERIOR CLEANING KIT

FORD EXTERIOR CLEANING KIT

SKU: MFPPCLEAN2

$120.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Ford Performance License Plate Frame-Black Stainless Steel

Ford Performance License Plate Frame-Black Stainless Steel

SKU: M1828SS304BK

$40.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Ford Performance by WARN® Off-Road Recovery Kit

Ford Performance by WARN® Off-Road Recovery Kit

SKU: M1830FPORR

$130.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

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