Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Remote Start System 1-Button Fob (2-Pack)

Remote Start System 1-Button Fob (2-Pack)

SKU: JS7Z15K601C

$120.00

NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

NOCO Protective Carry Case for GB-150 Battery Jump Start Pack

SKU: VJL3Z10C744CS

$49.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Chrome Plated Wheel Locks for Exposed Lugs

Chrome Plated Wheel Locks for Exposed Lugs

SKU: GR3Z1A043A

$70.00

Shipping: Ships by Dec. 29

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Mustang and F-150 TPMS SENSOR AND ACTIVATION TOOL KIT

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Ford Performance Black Stainless Steel Slim Line License Plate Frame

Ford Performance Black Stainless Steel Slim Line License Plate Frame

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BRONCO REAR EMBLEM - MATTE BLACK

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SKU: M1447BRMB

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SKU: MFPPCLEAN1

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ARB TRED PRO RECOVERY BOARDS

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