Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Interior Light Kit

Interior Light Kit

SKU: CL8Z13E700AA

$315.00

Shipping: Ships by Dec. 31

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Thule Canoe Carrier for Roof Racks

Thule Canoe Carrier for Roof Racks

SKU: VKB3Z7855100W

$199.00

Shipping: Ships by Dec. 31

Pickup: Free at Dealer

Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

Thule Ski & Snowboard Carrier for Hitch Mounted Bike Rack

SKU: VDT4Z7855100F

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Transit Connect 2014-2023 Rear Window Grille

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Thule OverCast Awning

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Trailer Hitch Ball Mount 2" Drop

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Transit Connect LWB 2019-2023 4pc All Weather Floor Liner Tray

Transit Connect LWB 2019-2023 4pc All Weather Floor Liner Tray

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Remote Start Hood Switch Wiring Harness Kit

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$45.00

Shipping: Ships by Dec. 31

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Transit Connect 2016-2017 Ford Perimeter Plus Vehicle Security System

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SKU: GT1Z19A361A

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