Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2021-2025 Tailgate Viscous Dampening Cartridge

F-150 2021-2025 Tailgate Viscous Dampening Cartridge

SKU: ML3Z5D008C

$100.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Super Duty 2023-2025 Matte Black Tailgate Lettering

Super Duty 2023-2025 Matte Black Tailgate Lettering

SKU: VPC3Z9942528HB

$99.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Spare Tire Lock

Spare Tire Lock

SKU: RAMZ1A380A

$65.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Seat Covers, Rear Pet Floor Hammock

Seat Covers, Rear Pet Floor Hammock

SKU: VML3Z16123A00A

$259.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

M14x1.5 Black Lug Nut Vehicle Kit of 24

M14x1.5 Black Lug Nut Vehicle Kit of 24

SKU: M1012KF15B

$175.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

SKU: VFL3Z17N004D

$239.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Super Duty 2023-2025 Matte Black Hood Lettering

Super Duty 2023-2025 Matte Black Hood Lettering

SKU: VPC3Z9942528FB

$59.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Ford Trucks Roll-Up Tool Kit

Ford Trucks Roll-Up Tool Kit

SKU: VRL3Z17003A

$369.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

SKU: M1PZ16A550AA

$60.00

Shipping: Ships by Feb. 8

Pickup: Free at Dealer

...

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