Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2020 Black Premium Flat Front Pair Splash Guards with Ford Logo

                  Ranger 2019-2020 Black Premium Flat Front Pair Splash Guards with Ford Logo

                  SKU: KB3Z16A550J

                  $110.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Mustang 2007-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  Mustang 2007-2011 Anti-Roll/Sway Bar Complete Hardware Kit

                  SKU: M5490HWB

                  $190.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Mustang 1982-1995 V8 Adjustable Clutch Linkage Kit

                  Mustang 1982-1995 V8 Adjustable Clutch Linkage Kit

                  SKU: M7553B302

                  $135.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  Reg Cab Bright Stainless Steel B-Pillar Trim for Vehicles without Factory Keypad

                  SKU: VFL3Z9920554E

                  $129.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Edge 2015-2024 Metal Gray Carpeted Floor Mats

                  Edge 2015-2024 Metal Gray Carpeted Floor Mats

                  SKU: LT4Z5813300AC

                  $125.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Escape 2024 Illuminated Keyless Entry Keypad

                  Escape 2024 Illuminated Keyless Entry Keypad

                  SKU: LJ6Z14A626AA

                  $185.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  SKU: M6067M5052

                  $135.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
                  Ford Fast Charging Adapter (NACS)

                  Ford Fast Charging Adapter (NACS)

                  SKU: VRK9Z10E826A

                  $200.00

                  Eccentric Chrome Plated Fuel Pump

                  Eccentric Chrome Plated Fuel Pump

                  SKU: M6287B302

                  $150.00

                  Shipping: Ships by Feb. 10
                  Pickup: Free at Dealer
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