Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Track Mat

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                  $55.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  RIGID® Off-Road Under Body/Rock White Light Kit

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                  SKU: M15200RUN

                  $415.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  BRONCO REAR EMBLEM - MATTE BLACK

                  BRONCO REAR EMBLEM - MATTE BLACK

                  SKU: M1447BRMB

                  $80.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Ford Performance 5.0 Smart Battery Charger & Maintainer

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                  $120.00

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                  FORD INTERIOR CLEANING KIT

                  FORD INTERIOR CLEANING KIT

                  SKU: MFPPCLEAN1

                  $40.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Chrome Plated Wheel Locks for Exposed Lugs

                  Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: E9TZ1A043A

                  $70.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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                  Powered by Ford Classic Fender Badge

                  Powered by Ford Classic Fender Badge

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                  $155.00

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                  Ford Perimeter Plus Vehicle Security System

                  Ford Perimeter Plus Vehicle Security System

                  SKU: JL1Z19A361A

                  $300.00

                  Shipping: Ships by Apr 22
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                  WARN Epic D-Ring Shackle

                  WARN Epic D-Ring Shackle

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                  $65.00

                  Shipping: Ships by Apr 22
                  Pickup: Free at Dealer
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