Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

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                  $35.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

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                  $40.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Thule Bike Frame Adapter

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                  SKU: VDT4Z7855100E

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                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Overland Roof Rail Mounted Camping Shower

                  Overland Roof Rail Mounted Camping Shower

                  SKU: VNB3Z99000C38B

                  $319.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  Pet Kennel

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                  $179.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  F-150 2015-2021 M14 x 1.5 Black Lug Nut Wheel Kit of 6

                  SKU: M1012F15B

                  $50.00

                  Shipping: Ships by Apr 23
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

                  FORD PERFORMANCE BY ARB DIGITAL TIRE DEFLATOR

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                  Shipping: Ships by Apr 23
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