Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance F-Series Silver Windshield Banner

                  Ford Performance F-Series Silver Windshield Banner

                  SKU: M1820WS

                  $45.00

                  Shipping: Ships by Apr 29
                  Pickup: Free at Dealer
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                  Ford Performance Badge

                  Ford Performance Badge

                  SKU: M16098PBFP

                  $105.00

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                  Ford Performance Fender Cover

                  Ford Performance Fender Cover

                  SKU: M1822A7

                  $30.00

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                  2023+ SUPER DUTY BLACK OVAL KIT - W/O CAMERA

                  2023+ SUPER DUTY BLACK OVAL KIT - W/O CAMERA

                  SKU: M1447SDB3

                  $140.00

                  Shipping: Ships by Apr 29
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                  Mustang 1964-2021 Ford Performance Banner

                  Mustang 1964-2021 Ford Performance Banner

                  SKU: M1827FP

                  $30.00

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                  2023+ SUPER DUTY BLACK OVAL KIT - WITH CAMERA

                  2023+ SUPER DUTY BLACK OVAL KIT - WITH CAMERA

                  SKU: M1447SDC3

                  $140.00

                  Shipping: Ships by Apr 29
                  Pickup: Free at Dealer
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