Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  2020-2022 SUPER DUTY WINCH ADAPTER BRACKET

                  2020-2022 SUPER DUTY WINCH ADAPTER BRACKET

                  SKU: M1821BR

                  $125.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Super Duty WARN® Replacement Winch Rope

                  Super Duty WARN® Replacement Winch Rope

                  SKU: M1821TWR

                  $505.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2015-2024 Tie Down Kit

                  Mustang 2015-2024 Tie Down Kit

                  SKU: M1700M

                  $145.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Bronco Red Pair Tow Hooks

                  Bronco Red Pair Tow Hooks

                  SKU: M18954BR

                  $180.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  2024-2025 MUSTANG FRONT BUMPER BEAM & TOW HOOK

                  2024-2025 MUSTANG FRONT BUMPER BEAM & TOW HOOK

                  SKU: M17750A

                  $250.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Ranger 2019-2023 Blue Pair of Tow Hooks

                  Ranger 2019-2023 Blue Pair of Tow Hooks

                  SKU: M18954RAB

                  $75.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang Rear Tow Hook Assembly

                  Mustang Rear Tow Hook Assembly

                  SKU: M17954RB

                  $120.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Bronco Blue Tow Hooks Pair

                  Bronco Blue Tow Hooks Pair

                  SKU: M18954BB

                  $125.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Super Duty 2017-2023 Red Tow Hook Pair

                  Super Duty 2017-2023 Red Tow Hook Pair

                  SKU: M18954SDR

                  $195.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
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