Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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FORD RACING LOGO AIR BREATHER CAP: PUSH-ON; BLACK CRINKLE FINISH

SKU: 302216

$25.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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Mustang 1962-1997 302-351W Double Roller Timing Chain Set-Steel Gear

Mustang 1962-1997 302-351W Double Roller Timing Chain Set-Steel Gear

SKU: M6268B302

$190.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

Ford Oval Custom Billet Aluminum Spark Plug Wire Looms

SKU: M12297L900

$140.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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FORD RACING 289-351 SLANT EDGE VALVE COVER BLACK

FORD RACING 289-351 SLANT EDGE VALVE COVER BLACK

SKU: 302135

$375.00

Shipping: Ships by Apr 7

Pickup: Free at Dealer

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