Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  CHROME AIR CLEANER NUT: FORD LOGO

                  CHROME AIR CLEANER NUT: FORD LOGO

                  SKU: 302333

                  $17.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  5.0/5.2L Coyote Oil-Air Separator RH

                  5.0/5.2L Coyote Oil-Air Separator RH

                  SKU: M6766A50

                  $225.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

                  FORD LOGO FUEL PUMP BLOCKOFF PLATE: CHROME

                  SKU: 302290

                  $11.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  4.6L 2V PERFORMANCE IMPROVEMENT INTAKE MANIFOLD

                  4.6L 2V PERFORMANCE IMPROVEMENT INTAKE MANIFOLD

                  SKU: M9424P46A

                  $375.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 1979-1995 Distributor Hold-Down Clamp

                  Mustang 1979-1995 Distributor Hold-Down Clamp

                  SKU: M12270A302

                  $10.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  SKU: 302362

                  $110.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Bronco 2021-2023 2.3L Air/Oil Separator

                  Bronco 2021-2023 2.3L Air/Oil Separator

                  SKU: M6766B23

                  $275.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

                  Mustang 2011-2017 5.0L Coyote Flywheel Bolt Kit

                  SKU: M6379C

                  $20.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  CHROME AIR CLEANER NUT: MUSTANG LOGO

                  CHROME AIR CLEANER NUT: MUSTANG LOGO

                  SKU: 302337

                  $17.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
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