Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD EXTERIOR CLEANING KIT

                  FORD EXTERIOR CLEANING KIT

                  SKU: MFPPCLEAN2

                  $120.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  Super Duty 12 Bolt HD Differential Cover

                  Super Duty 12 Bolt HD Differential Cover

                  SKU: M4033SD12

                  $215.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  Ford Performance F-Series White/Red Windshield Banner

                  Ford Performance F-Series White/Red Windshield Banner

                  SKU: M1820WR

                  $65.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  Ford Performance License Single Plate

                  Ford Performance License Single Plate

                  SKU: M1828FPONE

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                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  ARB Dual Portable Air Compressor

                  ARB Dual Portable Air Compressor

                  SKU: M1830DAC

                  $975.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

                  SKU: M1827PARK

                  $35.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  Mustang 2018-2020 10pack Ford Performance Decal

                  Mustang 2018-2020 10pack Ford Performance Decal

                  SKU: M1820FP

                  $15.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  ARB 47 QT FRIDGE/FREEZER

                  ARB 47 QT FRIDGE/FREEZER

                  SKU: M1830FRIDGE47

                  $1,050.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
                  Powered By Ford Performance Black Badge

                  Powered By Ford Performance Black Badge

                  SKU: M16098PBFPB

                  $125.00

                  Shipping: Ships by Feb. 7
                  Pickup: Free at Dealer
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