Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2020 Coyote 5.2L Forged Crankshaft

                  Mustang 2015-2020 Coyote 5.2L Forged Crankshaft

                  SKU: M6303M52B

                  $1,310.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1999-2004 Kit Car IRS Hub

                  Mustang 1999-2004 Kit Car IRS Hub

                  SKU: M1109A

                  $255.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  FORD RACING LOGO AIR BREATHER CAP: PUSH-ON; BLACK CRINKLE FINISH

                  FORD RACING LOGO AIR BREATHER CAP: PUSH-ON; BLACK CRINKLE FINISH

                  SKU: 302216

                  $25.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  2021-2025 BRONCO 17" x 8.0" MATTE BLACK MACHINED SINGLE WHEEL

                  2021-2025 BRONCO 17" x 8.0" MATTE BLACK MACHINED SINGLE WHEEL

                  SKU: M1007P1780MBM

                  $345.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  Mustang 2015-2024 5.0L Chrome Fender Emblems/Badges Pair

                  Mustang 2015-2024 5.0L Chrome Fender Emblems/Badges Pair

                  SKU: M1447M50A

                  $40.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  2022-2025 BRONCO RAPTOR CARBON FIBER TAILGATE APPLIQUE-MATTE

                  2022-2025 BRONCO RAPTOR CARBON FIBER TAILGATE APPLIQUE-MATTE

                  SKU: M16600BM

                  $1,390.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  Mustang SVT Cobra 2007-2014 Snake Fender Emblems

                  Mustang SVT Cobra 2007-2014 Snake Fender Emblems

                  SKU: M1447C

                  $85.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  Boss Block Cylinder Head Stud Kit

                  Boss Block Cylinder Head Stud Kit

                  SKU: M6014BOSS

                  $285.00

                  Shipping: Ships by Feb. 27
                  Pickup: Free at Dealer
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                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit

                  SKU: M4700B

                  $120.00

                  Shipping: Ships by Feb. 27
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