Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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DIPSTICK KIT: ALUMINUM ANODIZED HANDLE, EMBOSSED FORD LOGO

SKU: 302400

$40.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mach-E 2021-2023 20" Machined Face Wheel Kit

Mach-E 2021-2023 20" Machined Face Wheel Kit

SKU: M1007KM2080

$1,550.00

Pickup Required

Pickup: Free at Dealer

TPMS Sensor and Activation Tool Kit

TPMS Sensor and Activation Tool Kit

SKU: M1180A

$140.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

2021-2025 BRONCO SPORT 18"x7" SINGLE WHEEL - GLOSS BLACK

2021-2025 BRONCO SPORT 18"x7" SINGLE WHEEL - GLOSS BLACK

SKU: M1007S187BSGB

$250.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 2005-2014 Jounce Bumper Kit

Mustang 2005-2014 Jounce Bumper Kit

SKU: M5570A

$50.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 1979-2004 Hurst T-5/T-45 Shifter

Mustang 1979-2004 Hurst T-5/T-45 Shifter

SKU: M7210M

$325.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

Mustang 2011-2019 5.0L Coyote Automatic Transmission Flexplate and Bolts

SKU: M6375A50C

$90.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

Mustang 2018-2021 Ford Performance Pack 2 Front Splitter Kit

Mustang 2018-2021 Ford Performance Pack 2 Front Splitter Kit

SKU: M16601MPP

$735.00

Pickup Required

Pickup: Free at Dealer

Mustang 1985-2004 8.8" Axle Installation Kit

Mustang 1985-2004 8.8" Axle Installation Kit

SKU: M4050B

$50.00

Shipping: Ships by Feb. 10

Pickup: Free at Dealer

...

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