Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Mustang Mach-E 2021-2024 UVS 100 Custom Sunscreen

Mustang Mach-E 2021-2024 UVS 100 Custom Sunscreen

SKU: VLJ8Z78519A02A

$109.00

Shipping: Ships by Jan. 1

Pickup: Free at Dealer

Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

SKU: LB5Z7813182BA

$100.00

Shipping: Ships by Jan. 1

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F-150 SuperCab 2021-2025 Black 3pc All Weather Floor Liner Tray for Carpet Floor

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FORD TOTAL CARE CLEANING KIT

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Ranger 2024-2025 Molded Splash Guards, Front

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Explorer 2020-2025 Splash Guards Front Pair

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