Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Covercraft RealTree Xtra Front Captain's Chair Seat Covers in Brown Camo

Covercraft RealTree Xtra Front Captain's Chair Seat Covers in Brown Camo

SKU: VML3Z15600D20E

$379.00

Shipping: Ships by Jan. 24

Pickup: Free at Dealer

Covercraft Carhartt Protective Seat Covers Front Row - Driver / Passenger Seat / Center Section Coverage

Covercraft Carhartt Protective Seat Covers Front Row - Driver / Passenger Seat / Center Section Coverage

SKU: VML3Z25600D20G

$419.00

Shipping: Ships by Jan. 24

Pickup: Free at Dealer

Super Duty 2011-2016 Molded Splash Guards Front Pair

Super Duty 2011-2016 Molded Splash Guards Front Pair

SKU: BC3Z16A550FA

$60.00

Shipping: Ships by Jan. 24

Pickup: Free at Dealer

Transit 2015-2024 Extended Frame Black Rubber Cargo Mat

Transit 2015-2024 Extended Frame Black Rubber Cargo Mat

SKU: FK4Z16112C30CA

$670.00

Pickup Required

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Mustang 1996-2010 4.6L Manual Flywheel Bolts

Mustang 1996-2010 4.6L Manual Flywheel Bolts

SKU: M6379B

$15.00

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Super Duty 2023-2025 Gatorback Rear Splash Guards Ford Oval Stainless

Super Duty 2023-2025 Gatorback Rear Splash Guards Ford Oval Stainless

SKU: VPC3Z16A550H

$359.00

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Super Duty 2017-2025 Bed Mat for 8.0' Bed

Super Duty 2017-2025 Bed Mat for 8.0' Bed

SKU: HC3Z99112A15B

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F-150 2015-2020 SuperCrew 2015-2020 Chrome 4pc Side Window Trim

F-150 2015-2020 SuperCrew 2015-2020 Chrome 4pc Side Window Trim

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$109.00

Pickup Required

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Explorer 2011-2015 Lund Aeroskin Hood Deflector

Explorer 2011-2015 Lund Aeroskin Hood Deflector

SKU: VBB5Z16C900C

$89.00

Pickup Required

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