Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2018-2020 Black Platinum Tailgate Applique

F-150 2018-2020 Black Platinum Tailgate Applique

SKU: VJL3Z9942528B

$59.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Yakima Adjustable Bed Rack

Yakima Adjustable Bed Rack

SKU: VKB3Z9955100B

$1,468.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

F-150 2021-2024 UnderCover Star White Tri-Coat Hard Folding Tonneau Cover for 5.5' Bed

F-150 2021-2024 UnderCover Star White Tri-Coat Hard Folding Tonneau Cover for 5.5' Bed

SKU: VML3Z84501A42KR

$1,479.00

Pickup Required

Pickup: Free at Dealer

Super Duty 2023-2025 Putco Bed MOLLE Panels 6.75ft Bed - R/H

Super Duty 2023-2025 Putco Bed MOLLE Panels 6.75ft Bed - R/H

SKU: VPC3Z99425B64B

$529.00

Shipping: More inventory coming soon

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Mustang SVT Cobra 2007-2014 Snake Fender Emblems

Mustang SVT Cobra 2007-2014 Snake Fender Emblems

SKU: M1447C

$85.00

Shipping: Ships by Jan. 26

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Ranger 2019-2023 Sportliner Bedliner for 5.0' Bed

Ranger 2019-2023 Sportliner Bedliner for 5.0' Bed

SKU: VKB3Z9900038A

$479.00

Pickup Required

Pickup: Free at Dealer

Yakima Seven Gallon Road Shower

Yakima Seven Gallon Road Shower

SKU: VNL1Z78550B44A

$599.00

Shipping: More inventory coming soon

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Ranger 2019-2023 Black Oval Kit

Ranger 2019-2023 Black Oval Kit

SKU: M1447RNGR

$140.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

Super Duty Limited Slip Front Differential

Super Duty Limited Slip Front Differential

SKU: M4204SDLS

$495.00

Shipping: Ships by Jan. 26

Pickup: Free at Dealer

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