Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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F-150 2015-2025 BedRug Impact Bed Mat for 6.5' Bed

F-150 2015-2025 BedRug Impact Bed Mat for 6.5' Bed

SKU: VHL3Z99112A15B

$279.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

Bronco Sport 2021-2025 Stainless Steel Door Sill Plates

Bronco Sport 2021-2025 Stainless Steel Door Sill Plates

SKU: VM1PZ99132A08A

$99.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

Bronco Sport 2021-2025 TufSkinz Cactus Gray Liftgate Lettering

Bronco Sport 2021-2025 TufSkinz Cactus Gray Liftgate Lettering

SKU: VN1PZ9942528BF

$59.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

Ranger 2024-2025 Embark LS Retractable Matte Black Tonneau Cover

Ranger 2024-2025 Embark LS Retractable Matte Black Tonneau Cover

SKU: VR1WZ99501A42M

$2,399.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Liftgate Lettering

Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Liftgate Lettering

SKU: VN1PZ9942528BB

$59.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

Bronco Sport 2021-2024 Console Vault Vehicle Safe

Bronco Sport 2021-2024 Console Vault Vehicle Safe

SKU: VM1PZ9906202A

$359.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

Thule Hitch Mounted Tilting Bike Carrier

Thule Hitch Mounted Tilting Bike Carrier

SKU: VPL2Z7855100A

$869.00

Shipping: Ships by Jan. 16

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Mustang 2024-2025 Air Design® Gloss Black Trunk Applique Exterior Trim

Mustang 2024-2025 Air Design® Gloss Black Trunk Applique Exterior Trim

SKU: VPR3Z99425A34A

$379.00

Shipping: Ships by Jan. 16

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Super Duty 2020-2022 Black Oval Kit without Camera

Super Duty 2020-2022 Black Oval Kit without Camera

SKU: M1447SDB

$140.00

Shipping: Ships by Jan. 16

Pickup: Free at Dealer

...

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