The Ford Power Promise

Which charger will I receive as part of the Ford Power Promise?
You’ll receive the Ford Charge Station Pro with the purchase or lease of a new Ford F-150 Lightning^® truck, Mustang Mach-E^® SUV, or E-Transit^™ Cargo Van from your dealer at the time of sale. Charger models may vary over time based on availability.

When my lease ends, do I need to return my home charger too?
You get to keep it. Your charger is yours. We hope you will continue to enjoy it and all the other benefits of being a Ford electric vehicle owner.

How do I get my charger installed?
Standard installation will be performed by licensed electricians in your area through Qmerit Electrification LLC. You will receive an email from customerservice@qmerit.com shortly after purchase. Follow the instructions to get started with your installation process. We recommend following the instructions as soon as possible to make sure installation is completed before your offer ends. Installation must be completed by Dec. 31, 2025.

What is considered a “standard” installation?
A standard installation^* will follow Qmerit’s guidelines: 

• Installation is to be completed at a residential property (a single-family home, duplex, condo, or townhome) with a dedicated electrical meter.
• Charging hardware must be attached to the same structure as the main electrical panel.
• You will need to obtain any prior consent or approval from your homeowner’s association, property owner, or third party as applicable if you don not own your property.

Who can I reach out to for installation support?
You can contact Qmerit directly by phone: 1-949-504-9990 Monday – Friday, 8:00 a.m. – 8:00 p.m. EST or by email: fordpowerpromise@qmerit.com.

What is 24/7 Live Support?
When you go electric with Ford, you have the help you need with 24/7 Live Support available to all F-150 Lightning^® truck and Mustang Mach-E^® SUV owners (currently not available for fleet customers) to help set you up and go with ease. Get help with onboarding, charging, Ford BlueCruise, software updates, and more. Plus, proactive charging support and proactive towing assistance^** for greater peace of mind if you ever run out of charge on the road.

How do I sign up for 24/7 Live Support?
You can opt into 24/7 Live Support on the enrollment page, sign up on the electric vehicle dashboard on ford.com/support or from your e-Comm Order Confirmation page, if applicable.^** After you enroll, you’ll receive a welcome text from a Ford advisor. Once the conversation starts, you can text^† your Ford advisor at any time.

Please note, before you opt in, you’ll need to create a FordPass^®‡ account and have an electric vehicle VIN added in your vehicle garage.

Is 24/7 Live Support^** available 365 days a year?
It really is, excluding the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Day.

What is proactive charging support and towing?
When enrolled in 24/7 Live Support, proactive charging support and proactive towing assistance^** gives you a tow to the dealership, charge station, or home if you ever run out of charge. Ford advisors will be notified if your vehicle’s charge reaches zero and will reach out to you with a text or phone call to help you get back on the road. Towing is part of your complimentary Roadside Assistance^†† while your vehicle is under warranty.^††

How do I know if proactive towing assistance has been alerted?
Your Ford advisor will confirm your request and then coordinate with Roadside Assistance. Your advisor will be in communication with you through the whole process to make sure your situation is resolved.

Where will my electric vehicle be towed to if I run out of charge?
You can have your electric vehicle towed to one of three locations within 50 miles: 

• A public charging station.
• Your home.
• A Ford Dealer.

If you’re more than 50 miles from home, you will be towed to the nearest charge station or Ford Dealer.

How do I get started with the FordPass App?
Get started by downloading FordPass from the App Store^® for iOS^® devices or the Google Play^™ store for Android^™ devices.

How do I activate the BlueOval Charge Network?
Start your BlueOval Charge Network journey through FordPass Connected Services or ford.com.

How do I use FordPass to find nearby chargers and charge up?
You can locate public chargers and even filter results to find exactly what you’re looking for using FordPass or SYNC^®.

How do I use my Connected Navigation system to get directions to a public charger?
From your in-vehicle touchscreen select the home icon at the top of your SYNC touchscreen: 

1. Select Navigation.
2. Then enter your destination or search by category. Public chargers will automatically populate on your route as needed.

How do I use Apple Maps to get directions to a public charger?
With Apple Maps you can get directions to a public charger, create new routes, calculate estimated arrival time and the battery charge of your vehicle once you arrive at your next stop or destination.

How do I use Google Maps to get directions to a public charger?
Google Maps EV routing for Android Auto gives you routing information, including a battery-on-arrival estimate, an end-of range-indicator, a minimum recommended charge, and a battery-on-arrival estimate for the next stop, plus suggests routes with charging stops. Open Google Maps within Android Auto and enter a destination to get started.

Is my electric vehicle battery covered under warranty?
Yes. The high-voltage battery and eDrive systems of your electric vehicle are covered for eight years or 100,000 miles, whichever comes first.^a Check your Owner’s Manual for more details about which components are covered under warranty.

What other electric vehicle benefits does Ford offer?
Find potential cost savings with Ford Energy Rewards. Check out EV Maintenance to help take care of your electric vehicle. Get connected through the FordPass^® App. You can explore more about Ford electric vehicle ownership at EV HQ.