The Ford Power Promise™ is our commitment to electric vehicle (EV) confidence from day one. That starts with supporting you from the moment you take ownership and everywhere you go. Find answers to Ford Power Promise frequently asked questions (FAQs) and check out how we keep you charging forward.
Home Charging | 24/7 Live Support | On-the-Road Charging | Battery Confidence | Additional Owner Benefits
Home Charging
Charging up at home has never been easier. When you buy or lease your new Ford all-electric vehicle between Apr. 3, 2025 and July 7, 2025 you will receive a complimentary charger and standard installation.*
You will receive a Ford home charge station with the purchase or lease of a new Ford F-150 Lightning® truck, Mustang Mach-E® SUV, or E-Transit™ Cargo Van from your dealer at the time of sale. The actual charge station model may vary over time based on availability.
You get to keep it. Your charger is yours. We hope you will continue to enjoy it and all the other benefits of being a Ford electric vehicle owner.
Standard installation will be performed by licensed electricians in your area through Qmerit Electrification LLC. You will receive an email from customerservice@qmerit.com shortly after purchase. Follow the instructions to get started with your installation process. We recommend following the instructions as soon as possible to make sure installation is completed before your offer ends. Installation must be completed by Dec. 31, 2025.
A standard installation* will follow Qmerit’s guidelines:
- Installation is to be completed at a residential property (a single-family home, duplex, condo, or townhome) with a dedicated electrical meter.
- Charging hardware must be attached to the same structure as the main electrical panel.
- You will need to obtain any prior consent or approval from your homeowner’s association, property owner, or third party as applicable if you do not own your property.
You can contact Qmerit directly by phone or email:
1-949-504-9990 | fordpowerpromise@qmerit.com | Monday – Friday 8:00 a.m. – 8:00 p.m. EST
24/7 Live Support
With 24/7 Live Support,** we are here to answer your Ford EV questions when you need us.
When you go electric with Ford, you have the help you need with 24/7 Live Support available to all F-150 Lightning® truck and Mustang Mach-E® SUV owners (currently not available for fleet customers) to help set you up and go with ease. Get help with onboarding, charging, Ford BlueCruise, software updates, and more.
Plus, proactive charging support and proactive towing assistance** are included for greater peace of mind if you ever run out of charge on the road.
You can opt into 24/7 Live Support on the enrollment page, sign up on the electric vehicle dashboard on ford.com/support or from your e-Comm Order Confirmation page, if applicable.** After you enroll, you will receive a welcome text from a Ford advisor. Once the conversation starts, you can text† your Ford advisor at any time.
Please note, before you opt in, you need to create a FordPass®‡ account and have an electric vehicle VIN added in your vehicle garage.
24/7 Live Support is available, excluding the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Day.
When enrolled in 24/7 Live Support, proactive charging support and proactive towing assistance** gives you a tow to the dealer, charge station, or home if you ever run out of charge. Ford advisors will be notified if your vehicle’s charge reaches zero and will reach out to you with a text or phone call to help you get back on the road. Towing is part of your complimentary Roadside Assistance†† while your vehicle is under warranty.††
Your Ford advisor will confirm your request and then coordinate with Roadside Assistance. Your advisor will be in communication with you through the whole process to make sure your situation is resolved.
You can have your electric vehicle towed to one of three locations within 50 miles:
- A public charging station
- Your home
- A Ford Dealer
If you’re more than 50 miles from home, you will be towed to the nearest charge station or Ford Dealer.
On-the-Road Charging
Charging on the go is easy with the FordPass® App‡ and the BlueOval™ Charge Network‡‡. Get started, and you can find charging stations, pay-as-you-go, use Plug & Charge with Tesla Superchargers, and more.
Get started by downloading FordPass from the App Store® for iOS® devices or the Google Play™ store for Android™ devices.
Start your BlueOval Charge Network journey through FordPass or the Ford Connected Services website.
Yes, you can locate public chargers and filter results to find exactly what you’re looking for using FordPass.
Yes. With Apple Maps EV Routing for Apple CarPlay® you can get directions to a public charger, create new routes, calculate estimated arrival time and the battery charge of your vehicle once you arrive at your next stop or destination.
Yes, Google Maps EV Routing for Android Auto™ gives you routing information, including a battery-on-arrival estimate, an end-of-range indicator, a minimum recommended charge, and a battery-on-arrival estimate for the next stop. Google Maps EV Routing can also suggest routes with charging stops.
Open Google Maps within Android Auto and enter a destination to get started.
Battery Confidence
Your electric vehicle journey is backed by a high-voltage battery warranty and the continued support you need to keep your battery healthy.
The high-voltage battery and eDrive systems are covered for eight years or 100,000 miles, whichever comes first.a Check your Owner’s Manual for more details about which components are covered under warranty.
Additional Owner Benefits
There are many benefits to being a Ford electric vehicle owner, including potential cost savings, personalized services, and the expert care you can trust.
- Find potential cost savings with Ford Energy Rewards.
- Check out EV Maintenance to help take care of your electric vehicle.
- Get connected through the FordPass App.
- Explore more about Ford electric vehicle ownership at EV HQ.
Additional Information
How do I get my Fast Charger Adapter?
How do I maximize EV range during winter?
How do I pay for public charging?
*Must purchase or lease a new 2024 or 2025 F-150 Lightning, Mustang Mach-E or E-Transit Cargo Van from a participating Ford dealer between 4/3/2025 and 7/7/2025 to be eligible to receive (a) one (1) complimentary Ford home charge station (model may vary based on availability) with complimentary home installation (excludes permitting costs and fees, if applicable); or (b) $500 bonus cash. Offer not available to fleet or commercial customers. Complimentary home installation must be completed through Qmerit Electrification LLC. Installation exclusions apply. Must take retail delivery from an authorized Ford dealer's stock by 7/7/2025. No trade-in required. 2025 Mustang Mach-E inventory may be limited and may vary by location. See your Ford dealer for details, terms and the most current inventory status.
**Available only for Ford F-150® Lightning® and Mustang Mach-E® vehicle owners. Message and data rates may apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy policy at www.ford.com/help/privacy/. Customer must agree to the Ford Electric Vehicle 24/7 Live Support Service Terms and opt in to phone and text communications for 24/7 Live Support and proactive charging support. Not available on select holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving Day, and Christmas Day.
†Message and Data Rates May Apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy Policy at www.ford.com/help/privacy/. Customer must agree to Ford’s Electric Vehicle 24/7 Live Support Service terms and opt-in to phone and text communications for 24/7 Live Support and proactive charging support.
††Roadside Assistance is a complimentary offering to all Ford Owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first. For all-electric vehicles beyond 50 miles, your vehicle will be taken to the closest public charger or Ford EV-certified dealer. Ford reserves the right to change program details without obligations.
‡FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
‡‡Based on original equipment manufacturers (OEM) / automotive manufacturers that sell all-electric vehicles and have active charging networks. Department of Energy data as of January 15, 2024 used. Numbers subject to change. FordPass®, compatible with select smartphone platforms, is available via download. Message and data rates may apply.
aSee your dealer and the Battery Electric Vehicle Warranty Guide for limited warranty details.
Google, Android, Android Auto, Google Maps and other marks are trademarks of Google LLC.
Apple CarPlay is a trademark of Apple Inc., registered in the U.S. and other countries.
The Ford Power Promise™ is our commitment to electric vehicle (EV) confidence from day one. That starts with supporting you from the moment you take ownership and everywhere you go. Find answers to Ford Power Promise frequently asked questions (FAQs) and check out how we keep you charging forward.
Home Charging | 24/7 Live Support | On-the-Road Charging | Battery Confidence | Additional Owner Benefits
Home Charging
Charging up at home has never been easier. When you buy or lease your new Ford all-electric vehicle between Apr. 3, 2025 and July 7, 2025 you will receive a complimentary charger and standard installation.*
What charger will I receive as part of the Ford Power Promise?
You will receive a Ford home charge station with the purchase or lease of a new Ford F-150 Lightning® truck, Mustang Mach-E® SUV, or E-Transit™ Cargo Van from your dealer at the time of sale. The actual charge station model may vary over time based on availability.
When my lease ends, do I need to return my home station, too?
You get to keep it. Your charger is yours. We hope you will continue to enjoy it and all the other benefits of being a Ford electric vehicle owner.
How do I get my charger installed?
Standard installation will be performed by licensed electricians in your area through Qmerit Electrification LLC. You will receive an email from customerservice@qmerit.com shortly after purchase. Follow the instructions to get started with your installation process. We recommend following the instructions as soon as possible to make sure installation is completed before your offer ends. Installation must be completed by Dec. 31, 2025.
What is considered a standard installation?
A standard installation* will follow Qmerit’s guidelines:
- Installation is to be completed at a residential property (a single-family home, duplex, condo, or townhome) with a dedicated electrical meter.
- Charging hardware must be attached to the same structure as the main electrical panel.
- You will need to obtain any prior consent or approval from your homeowner’s association, property owner, or third party as applicable if you do not own your property.
Who can I reach out to for installation support?
You can contact Qmerit directly by phone or email:
1-949-504-9990 | fordpowerpromise@qmerit.com | Monday – Friday 8:00 a.m. – 8:00 p.m. EST
24/7 Live Support
With 24/7 Live Support,** we are here to answer your Ford EV questions when you need us.
What is 24/7 Live Support?
When you go electric with Ford, you have the help you need with 24/7 Live Support available to all F-150 Lightning® truck and Mustang Mach-E® SUV owners (currently not available for fleet customers) to help set you up and go with ease. Get help with onboarding, charging, Ford BlueCruise, software updates, and more.
Plus, proactive charging support and proactive towing assistance** are included for greater peace of mind if you ever run out of charge on the road.
How do I sign up for 24/7 Live Support?
You can opt into 24/7 Live Support on the enrollment page, sign up on the electric vehicle dashboard on ford.com/support or from your e-Comm Order Confirmation page, if applicable.** After you enroll, you will receive a welcome text from a Ford advisor. Once the conversation starts, you can text† your Ford advisor at any time.
Please note, before you opt in, you need to create a FordPass®‡ account and have an electric vehicle VIN added in your vehicle garage.
Is 24/7 Live Support available 365 days a year?
24/7 Live Support is available, excluding the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, and Christmas Day.
What is proactive charging support and towing?
When enrolled in 24/7 Live Support, proactive charging support and proactive towing assistance** gives you a tow to the dealer, charge station, or home if you ever run out of charge. Ford advisors will be notified if your vehicle’s charge reaches zero and will reach out to you with a text or phone call to help you get back on the road. Towing is part of your complimentary Roadside Assistance†† while your vehicle is under warranty.††
How do I know if proactive towing assistance has been alerted?
Your Ford advisor will confirm your request and then coordinate with Roadside Assistance. Your advisor will be in communication with you through the whole process to make sure your situation is resolved.
Where will my electric vehicle be towed to if I run out of charge?
You can have your electric vehicle towed to one of three locations within 50 miles:
- A public charging station
- Your home
- A Ford Dealer
If you’re more than 50 miles from home, you will be towed to the nearest charge station or Ford Dealer.
On-the-Road Charging
Charging on the go is easy with the FordPass® App‡ and the BlueOval™ Charge Network‡‡. Get started, and you can find charging stations, pay-as-you-go, use Plug & Charge with Tesla Superchargers, and more.
How do I get started with the FordPass App?
Get started by downloading FordPass from the App Store® for iOS® devices or the Google Play™ store for Android™ devices.
How do I activate the BlueOval Charge Network?
Start your BlueOval Charge Network journey through FordPass or the Ford Connected Services website.
Can I use FordPass to find nearby chargers and charge up?
Yes, you can locate public chargers and filter results to find exactly what you’re looking for using FordPass.
Can I use my Connected Navigation system to get directions to a public charger?
Yes, Connected Navigation EV Routing gives you routing information, including auto-suggested charge stops, estimated time of arrival, and estimated battery on-arrival.
Connect Navigation can also precondition your vehicle's battery for optimal charging performance.
Can I use Apple Maps to get directions to a public charger?
Yes. With Apple Maps EV Routing for Apple CarPlay® you can get directions to a public charger, create new routes, calculate estimated arrival time and the battery charge of your vehicle once you arrive at your next stop or destination.
Can I use Google Maps to get directions to a public charger?
Yes, Google Maps EV Routing for Android Auto™ gives you routing information, including a battery-on-arrival estimate, an end-of-range indicator, a minimum recommended charge, and a battery-on-arrival estimate for the next stop. Google Maps EV Routing can also suggest routes with charging stops.
Open Google Maps within Android Auto and enter a destination to get started.
Battery Confidence
Your electric vehicle journey is backed by a high-voltage battery warranty and the continued support you need to keep your battery healthy.
The high-voltage battery and eDrive systems are covered for eight years or 100,000 miles, whichever comes first.a Check your Owner’s Manual for more details about which components are covered under warranty.
Additional Owner Benefits
There are many benefits to being a Ford electric vehicle owner, including potential cost savings, personalized services, and the expert care you can trust.
- Find potential cost savings with Ford Energy Rewards.
- Check out EV Maintenance to help take care of your electric vehicle.
- Get connected through the FordPass App.
- Explore more about Ford electric vehicle ownership at EV HQ.
Additional Information
How do I get my Fast Charger Adapter?
How do I maximize EV range during winter?
How do I pay for public charging?
*Must purchase or lease a new 2024 or 2025 F-150 Lightning, Mustang Mach-E or E-Transit Cargo Van from a participating Ford dealer between 4/3/2025 and 7/7/2025 to be eligible to receive (a) one (1) complimentary Ford home charge station (model may vary based on availability) with complimentary home installation (excludes permitting costs and fees, if applicable); or (b) $500 bonus cash. Offer not available to fleet or commercial customers. Complimentary home installation must be completed through Qmerit Electrification LLC. Installation exclusions apply. Must take retail delivery from an authorized Ford dealer's stock by 7/7/2025. No trade-in required. 2025 Mustang Mach-E inventory may be limited and may vary by location. See your Ford dealer for details, terms and the most current inventory status.
**Available only for Ford F-150® Lightning® and Mustang Mach-E® vehicle owners. Message and data rates may apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy policy at www.ford.com/help/privacy/. Customer must agree to the Ford Electric Vehicle 24/7 Live Support Service Terms and opt in to phone and text communications for 24/7 Live Support and proactive charging support. Not available on select holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving Day, and Christmas Day.
†Message and Data Rates May Apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy Policy at www.ford.com/help/privacy/. Customer must agree to Ford’s Electric Vehicle 24/7 Live Support Service terms and opt-in to phone and text communications for 24/7 Live Support and proactive charging support.
††Roadside Assistance is a complimentary offering to all Ford Owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first. For all-electric vehicles beyond 50 miles, your vehicle will be taken to the closest public charger or Ford EV-certified dealer. Ford reserves the right to change program details without obligations.
‡FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
‡‡Based on original equipment manufacturers (OEM) / automotive manufacturers that sell all-electric vehicles and have active charging networks. Department of Energy data as of January 15, 2024 used. Numbers subject to change. FordPass®, compatible with select smartphone platforms, is available via download. Message and data rates may apply.
aSee your dealer and the Battery Electric Vehicle Warranty Guide for limited warranty details.
Google, Android, Android Auto, Google Maps and other marks are trademarks of Google LLC.
Apple CarPlay is a trademark of Apple Inc., registered in the U.S. and other countries.
