Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Thule X-Large Rack Mounted Cargo Box

Thule X-Large Rack Mounted Cargo Box

SKU: VM1PZ7855100H

$799.00

Pickup Required

Pickup: Free at Dealer

Locking Fuel Plug

Locking Fuel Plug

SKU: 8U5Z9C268B

$30.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Escape 2020-2024 Molded Splash Guards Rear Pair

Escape 2020-2024 Molded Splash Guards Rear Pair

SKU: LJ6Z16A550BB

$60.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Thule Stand-Up Paddleboard Carrier for Roof Racks

Thule Stand-Up Paddleboard Carrier for Roof Racks

SKU: VFT4Z7855100B

$199.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Thule Force XT Large Roof Mounted Cargo Box

Thule Force XT Large Roof Mounted Cargo Box

SKU: VM1PZ7855100J

$749.00

Pickup Required

Pickup: Free at Dealer

Escape 2020-2024 Molded Splash Guards Front Pair 2 Piece-Set

Escape 2020-2024 Molded Splash Guards Front Pair 2 Piece-Set

SKU: LJ6Z16A550AA

$60.00

Escape 2023-2024 ST Line Front Molded Black Splash Guards

Escape 2023-2024 ST Line Front Molded Black Splash Guards

SKU: PJ6Z16A550AA

$60.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Thule Rack Mounted Folding Kayak Carrier

Thule Rack Mounted Folding Kayak Carrier

SKU: VM1PZ7855100D

$349.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

Escape 2023-2024 Lund Smoke Aeroskin Hood Protector Deflector

Escape 2023-2024 Lund Smoke Aeroskin Hood Protector Deflector

SKU: VPJ6Z16C900A

$99.00

Shipping: Ships by Dec. 29

Pickup: Free at Dealer

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