Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Black Carbon Fiber 6 Speed Shift Knob

Black Carbon Fiber 6 Speed Shift Knob

SKU: FM5Z7213C

$120.00

F-150 2021-2025 Air Design® Satin Black Hood Scoop

F-150 2021-2025 Air Design® Satin Black Hood Scoop

SKU: VML3Z16C630A

$429.00

Shipping: Ships by Apr 23

Pickup: Free at Dealer

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Escape 2013-2019 Cargo Area Liner

Escape 2013-2019 Cargo Area Liner

SKU: DJ5Z7811600BA

$130.00

Shipping: Ships by Apr 23

Pickup: Free at Dealer

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Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

Explorer 2020-2025 All Weather Floor Mat for 3rd Row with Bench Seats

SKU: LB5Z7813182BA

$100.00

Shipping: Ships by Apr 23

Pickup: Free at Dealer

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Covercraft Front Seat Pet Barrier

Covercraft Front Seat Pet Barrier

SKU: VM1PZ78666C07A

$99.00

Shipping: Ships by Apr 23

Pickup: Free at Dealer

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EcoSport 2018-2022 Aeroskin Smoke Hood Protector

EcoSport 2018-2022 Aeroskin Smoke Hood Protector

SKU: VJN1Z16C900A

$79.00

Shipping: Ships by Apr 23

Pickup: Free at Dealer

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Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

SKU: BB5Z15A416A

$75.00

Shipping: Ships by Apr 23

Pickup: Free at Dealer

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Escape 2020-2024 Molded Splash Guards Front Pair 2 Piece-Set

Escape 2020-2024 Molded Splash Guards Front Pair 2 Piece-Set

SKU: LJ6Z16A550AA

$60.00

Shipping: Ships by Apr 23

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Mustang Mach-E 2021-2025 Side Window Air Deflectors

Mustang Mach-E 2021-2025 Side Window Air Deflectors

SKU: VMK9Z18246A

$89.00

Shipping: Ships by Apr 23

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