Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  1. Performance Parts/
                  2. Engine

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                  F-150 Raptor 2017-2020 3.5L Cat-Back Touring Exhaust System with Black Tips

                  F-150 Raptor 2017-2020 3.5L Cat-Back Touring Exhaust System with Black Tips

                  SKU: M5200F15RTB

                  $2,170.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 2018-2021 EcoBoost Performance Calibration

                  Mustang 2018-2021 EcoBoost Performance Calibration

                  SKU: M9603M4C

                  $735.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

                  FORD OVAL LOGO OIL FILL CAP: SCREW IN TYPE; CHROME FINISH

                  SKU: 302230

                  $28.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  2021-2023 BRONCO 2.7L SPORT TUNED AXLE-BACK EXHAUST - CHROME TIPS

                  2021-2023 BRONCO 2.7L SPORT TUNED AXLE-BACK EXHAUST - CHROME TIPS

                  SKU: M5230BR7SC

                  $1,265.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang SVT 2007-2014 5.4L 4V Camshaft Drive Kit

                  Mustang SVT 2007-2014 5.4L 4V Camshaft Drive Kit

                  SKU: M600454SVT

                  $625.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  F-150 2015-2020 2.7, 3.5 and 5.0L 163" Wheelbase Exhaust Mid-Pipe

                  F-150 2015-2020 2.7, 3.5 and 5.0L 163" Wheelbase Exhaust Mid-Pipe

                  SKU: M5248F15163A

                  $105.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 1964-1973 Manual Transmission Flywheel Billet Steel 184T

                  Mustang 1964-1973 Manual Transmission Flywheel Billet Steel 184T

                  SKU: M6375N427

                  $405.00

                  Shipping: Ships by Feb. 8
                  Pickup: Free at Dealer
                  Mustang 2013-2014 GT Axle Back Quad Tip Mufflers with Rear Lower Valence

                  Mustang 2013-2014 GT Axle Back Quad Tip Mufflers with Rear Lower Valence

                  SKU: M5230MSVTCD

                  $1,090.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Mustang 2011-2018 5.0 Coyote Style Road Race Oil Pump Pick Up Tube

                  Mustang 2011-2018 5.0 Coyote Style Road Race Oil Pump Pick Up Tube

                  SKU: M6622M50RR

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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