Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1969-1970 Boss Block Head Bolt Set

                  Mustang 1969-1970 Boss Block Head Bolt Set

                  SKU: M6065BOSS

                  $155.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2020 Shifter Kit without Knob

                  Mustang GT350 2015-2020 Shifter Kit without Knob

                  SKU: M7210M8A

                  $305.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  302/351W DOUBLE ROLLER TIMING CHAIN SET - CAST IRON GEAR

                  302/351W DOUBLE ROLLER TIMING CHAIN SET - CAST IRON GEAR

                  SKU: M6268A302

                  $205.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
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                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  SKU: M8501M58

                  $375.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
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                  5.0L GEN 4 MUSTANG CRATE ENGINE W/ FLYWHEEL

                  5.0L GEN 4 MUSTANG CRATE ENGINE W/ FLYWHEEL

                  SKU: M6007M50D

                  $11,500.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 Adjustable Panhard Bar Bushing Kit

                  Mustang 2005-2014 Adjustable Panhard Bar Bushing Kit

                  SKU: M4266A

                  $45.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
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                  Boss 5.0 Block Plug and Dowel Kit

                  Boss 5.0 Block Plug and Dowel Kit

                  SKU: M6026BOSS50

                  $50.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
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                  Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R462

                  $105.00

                  Shipping: Ships by Feb. 26
                  Pickup: Free at Dealer
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                  TREMEC TKX-600 5 SPEED TRANSMISSION .68 OVERDRIVE

                  TREMEC TKX-600 5 SPEED TRANSMISSION .68 OVERDRIVE

                  SKU: M7003TKX68

                  $3,395.00

                  Shipping: Ships by Feb. 26
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